tag:uc.vonagestatus.com,2005:/historyVonage Business Communications System Status - Incident History2024-03-29T05:23:05ZVonage Business Communications Systemtag:uc.vonagestatus.com,2005:Incident/202912712024-03-18T14:40:34Z2024-03-18T14:40:34ZAdmin Portal Login issues.<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:25</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/199858642024-03-17T11:49:32Z2024-03-17T11:49:32ZAdmin Portal Maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:49</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>01:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>Scheduled</strong> - STANDARD MAINTENANCE SCHEDULED from 8:30 p.m. EST March 16, 2024 - 7:00 a.m. EST March 17, 2024<br /><br />During this time, you will not be able to log in to your Admin Portal, desktop or mobile apps or make changes to your account. You will still be able to make and receive calls, and contact emergency services.<br /><br />For more details, please visit the Support Site article for your region:<br /><br /><a href="https://businesssupport.vonage.com/articles/answer/Vonage-Business-Communications-Maintenance">U.S.</a><br /><a href="https://businesssupport.vonage.co.uk/articles/answer/Vonage-Business-Communications-Maintenance-UK">U.K.</a><br /><a href="https://businesssupport.vonage.com.au/articles/answer/Vonage-Business-Communications-Maintenance-AU">Australia</a><br /><a href="https://businesssupport.vonage.com/articles/answer/Vonage-Business-Communications-Maintenance">All Others</a></p>tag:uc.vonagestatus.com,2005:Incident/200482812024-02-22T17:44:37Z2024-02-22T17:44:37ZInformational Call completion to US cellular numbers<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:44</var> UTC</small><br><strong>Resolved</strong> - AT&T restored service.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Monitoring</strong> - Some Vonage Business customers may be experiencing intermittent issues placing calls to US cellular numbers due to the current national wide cellular provider network outage (AT&T, Verizon, T-Mobile etc.)</p>tag:uc.vonagestatus.com,2005:Incident/200397572024-02-21T18:53:55Z2024-02-21T18:53:55ZVBC Application logging users out.<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:53</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers experiencing issues being logged out of their applications. If you are still having an issue, please contact us.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>18:07</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:34</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues being logged out of their applications. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/199923022024-02-15T17:53:31Z2024-02-15T17:53:31ZAdmin Portal Down<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:53</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/198579132024-01-29T18:31:39Z2024-01-29T18:31:39ZAdmin Portal Issues<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Update</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/197967552024-01-22T20:24:52Z2024-01-22T20:24:52ZAdmin Portal, Desktop, Mobile, and Meetings Issue<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:11</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/197704542024-01-20T03:14:04Z2024-01-20T03:14:04ZAdmin Portal Login Issues<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>03:14</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please <a href="http://businesssupport.vonage.com/contactus/lob=businesscloud">contact us</a>.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>23:31</var> UTC</small><br><strong>Monitoring</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/197549702024-01-18T18:14:53Z2024-01-18T18:14:53ZWorld office Singapore in country OB call completion issue<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>18:03</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered by the carrier and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Identified</strong> - We are working with our carrier for resolution</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>17:28</var> UTC</small><br><strong>Investigating</strong> - The World Office Singapore customers are experiencing OB call completion issue to the local SG numbers</p>tag:uc.vonagestatus.com,2005:Incident/197438002024-01-17T22:39:44Z2024-01-17T22:39:44ZAdmin Portal - Unable to Add or Edit e911 Locations<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:39</var> UTC</small><br><strong>Resolved</strong> - The issue with adding and editing e911 locations has been resolved. If you are still having an issue, please contact us.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Monitoring</strong> - Our vendor has completed emergency maintenance. Users are now able to add and edit e911 locations.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:05</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with a third-party vendor which is preventing users from adding and updating e911 locations in the Admin Portal. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/191942732023-12-01T23:04:50Z2023-12-01T23:04:50ZResend New User Email link issue<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Resolved</strong> - The issue regarding the inability to resend new user email links has been resolved. If you are still having an issue, please contact us.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues with "Resend New User Email" link on their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/192265422023-11-27T20:26:25Z2023-11-27T20:26:25ZAdmin portal, Messaging, Meetings issue<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Resolved</strong> - The issue related to logging into the Admin Portal, Application log in, messaging and meetings has been resolved. If you are still having an issue, please contact us.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Update</strong> - We are seeing issues with logging in to the Admin Portal, and desktop app. If a user is already logged into the Desktop app we are seeing degraded performance with the Meetings and Messaging features.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:32</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Update</strong> - The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Update</strong> - The issue with Meetings and messaging within the desktop app is in the monitoring state. The Admin Portal issue is still experiencing issues.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:44</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/188994672023-10-23T16:48:56Z2023-10-23T16:48:56ZAdmin Portal is intermittently inaccessible<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>16:48</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>14:22</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing intermittent issues accessing their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/187429602023-10-13T17:05:25Z2023-10-13T17:05:25ZSome users are unable to setup or join a Vonage meeting<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Resolved</strong> - We have resolved the intermittent issue with our Vonage Meetings service. If you are still having an issue, please contact us.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>18:14</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:55</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:32</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the issue. Please stay tuned for further updates.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may intermittently be unable to start or join a meeting Vonage Meetings service. Our engineers are working to quickly resolve the issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Monitoring</strong> - Vonage Meetings service is now recovered and we are monitoring. If you are still experiencing issues, please contact support.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>16:17</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the issue. Please stay tuned for further updates.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their Vonage Meetings service again. Our engineers are working to quickly resolve the issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:33</var> UTC</small><br><strong>Monitoring</strong> - Vonage Meetings service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:16</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams have identified the problem and are currently repairing the technical issue. Please stay tuned for further updates.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:02</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their Vonage Meetings service. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/184805732023-09-12T18:00:26Z2023-09-12T18:00:26ZVBC Admin Portal Issues<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Monitoring</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Identified</strong> - Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:38</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>14:32</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/183367192023-08-31T18:46:10Z2023-08-31T18:46:10ZAdmin Portal Inaccessible<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Update</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/180425942023-08-03T22:14:21Z2023-08-03T22:14:21ZAdmin Portal Inaccessible<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had accessing their online account at admin.vonage.com. If you are still having an issue, please contact us.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:47</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/178348992023-07-18T18:44:59Z2023-07-18T18:44:59ZPerformance and accessibility issues with admin.vonage.com, Vonage Integration Suite, and Mobile/Desktop Applications<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:44</var> UTC</small><br><strong>Resolved</strong> - We have resolved the performance and accessibility issues some customers were experiencing. If you are still having an issue, please contact us.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Monitoring</strong> - Our engineering teams have observed performance improvements and recovery for some Vonage Business customers. Vonage will continue to monitor to ensure there is stability.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Identified</strong> - Our engineering teams have observed performance improvements and recovery for some Vonage Business customers. Vonage will continue to investigate and mitigate to ensure there is stability.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>23:23</var> UTC</small><br><strong>Monitoring</strong> - Our engineering teams have observed performance improvements and recovery for some Vonage Business customers. Vonage will continue to investigate and mitigate to ensure there is stability.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:36</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>19:02</var> UTC</small><br><strong>Update</strong> - Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue. Users are able to login to admin.vonage.com, but may experience some slowness in the portal.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:uc.vonagestatus.com,2005:Incident/177724702023-07-05T20:07:47Z2023-07-05T20:07:48ZAdmin Portal Intermittent Errors<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>20:07</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers had with their online account at admin.vonage.com. If you are still having an issue, please contact us.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Monitoring</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be receiving errors while accessing their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue. Once a user sees and closes the error pop-up, they should be able to use the Admin Portal normally.</p>tag:uc.vonagestatus.com,2005:Incident/176666852023-06-23T20:26:10Z2023-06-23T20:26:10ZAdmin Portal Inaccessible<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at admin.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/175630382023-06-13T23:29:46Z2023-06-13T23:29:46ZIssues Affecting Admin Portal, Desktop, Mobile, SMS/Messaging<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>23:29</var> UTC</small><br><strong>Resolved</strong> - We have resolved the intermittent issues some customers experienced. If you are still having an issue, please contact us.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:43</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>Update</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:44</var> UTC</small><br><strong>Update</strong> - We have identified an ongoing issue with a third-party vendor which is affecting Vonage services outlined in this incident. The vendor is still working on the issue at this time.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:31</var> UTC</small><br><strong>Identified</strong> - Our engineers support teams have identified the problem. Please stay tuned for further updates.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:21</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues with logging into the admin portal, Desktop app, and mobile app. Issues with SMS/Messaging have also been identified. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/168920532023-04-17T16:30:52Z2023-04-17T16:30:52ZApp.vonage.com may be unavailable.<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>15:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Update</strong> - We have resolved the issue some customers had accessing their online account at app.vonage.com. If you are still having an issue, please contact us.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/165325892023-03-20T04:01:17Z2023-03-20T04:01:17ZAdmin Portal Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>19:20</var> UTC</small><br><strong>Scheduled</strong> - We will be conducting routine maintenance on the Admin Portal. During the scheduled time, users will be unable to log in to the Admin Portal. Users already logged in before the maintenance starts will be logged out when navigating to a new page. Once maintenance is complete, users can log in to the portal and conduct business as usual.</p>tag:uc.vonagestatus.com,2005:Incident/164040642023-03-09T19:01:07Z2023-03-09T19:01:07ZMeetings - Audio/Video Loading Issue<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue some customers were experiencing with Meetings audio/video. If you are still having an issue, please contact us.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:45</var> UTC</small><br><strong>Monitoring</strong> - The issue has been resolved for some Vonage Business customers. Please try again as you may no longer be impacted.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:38</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues with displaying audio and video in Vonage Meetings. Our engineers are working to quickly resolve the issue.</p>tag:uc.vonagestatus.com,2005:Incident/161504302023-02-15T20:30:00Z2023-02-15T20:30:00ZSMS Send/Receive Issues<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Resolved</strong> - We have resolved the intermittent issue some customers had with sending and receiving messages. If you are still having an issue, please contact us.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact support.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>17:22</var> UTC</small><br><strong>Update</strong> - Our engineers and support teams are dedicated to resolving this as soon as possible. Please stay tuned for further updates.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing further issues with sending and receiving SMS. Our engineers are working to quickly resolve the issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Monitoring</strong> - Service is now recovered and we are monitoring. If you are still experiencing issues, please contact support.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Investigating</strong> - Some Vonage Business customers may be experiencing issues with sending and receiving SMS messages. Our engineers are working to quickly resolve the issue.</p>