VBC to VCC call transfer issue

Incident Report for Vonage Business Communications System

Resolved

We have resolved the issue may be experiencing issues attempting transfer calls to their call center platform. If you are still having an issue, please contact our support teams at 1-866-901-0242.

Posted Sep 15, 2021 - 15:14 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 15, 2021 - 14:55 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 15, 2021 - 14:44 UTC

Investigating

Some Vonage Business customers may be experiencing issues attempting transfer calls to their call center platform. Our engineering teams are aware of the issue and working to quickly resolve the issue. We will continue provide update when it becomes available.

Posted Sep 15, 2021 - 14:00 UTC

This incident affected: Voice (Inbound Calls).