All Systems Operational
Fax Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Features Operational
90 days ago
99.94 % uptime
Today
Feature Operational
90 days ago
99.94 % uptime
Today
Mobile Operational
90 days ago
100.0 % uptime
Today
Mobile App (Android™) Operational
90 days ago
100.0 % uptime
Today
Mobile App (iOS) Operational
90 days ago
100.0 % uptime
Today
Online Account Operational
90 days ago
100.0 % uptime
Today
Admin User Interface Operational
90 days ago
100.0 % uptime
Today
End User Interface Operational
90 days ago
100.0 % uptime
Today
Online Login Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Audio Quality Operational
90 days ago
100.0 % uptime
Today
Dial Tone / Phone Registration Operational
90 days ago
100.0 % uptime
Today
Inbound Calls Operational
90 days ago
100.0 % uptime
Today
Outbound Calls Operational
90 days ago
100.0 % uptime
Today
Voicemail Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 03:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 01:00 UTC
Scheduled - We are informing our Vonage Business users of upcoming maintenance to the Vonage Business Communications platform.

At Vonage, we are committed to the safety and security of our customers and to providing them with the tools they need to stay connected - from anywhere.

To continue to provide this level of support, we have scheduled standard maintenance that may affect some of your Vonage Business Communications (VBC) desktop and mobile functionality, in addition to E911 services (for North American users) on Saturday, October 9, 2021, beginning at 9:00 PM ET and lasting up to four hours.

During that time, the ability to call E911 will continue to be available. However, your call-back number may be inaccessible to your local emergency service provider. To prevent this, please update the Caller ID settings for each phone to its extension instead of the default account Caller ID for your company account.

While we have scheduled this maintenance during off-hours to mitigate the impact to your account, we encourage you to inform your authorized users of these potential limitations to the E911 service during this period. For further information on the recommended method to ensure EMS is available on callback occurrence, please refer to the knowledge base article provide below:

https://businesssupport.vonage.com/articles/answer/Vonage-Business-Communications-Maintenance

Thank you. As always, we appreciate your business.

Below is an outline of the expected impacts to services during this maintenance:

Caller ID on Emergency Services calls - There is no disruption to emergency services calls. During the maintenance window, our system will not be able to automatically assign a temporary call-back number to your devices. This temporary call-back number is typically assigned to a device when dialing emergency services and allows the dispatcher to reach the device making the call directly, regardless of the caller ID on the extension. During the maintenance, calls made to emergency services will use the Outbound Caller ID set on each extension.

If there are users on the Vonage system during the maintenance, we recommend ensuring your account Outbound Caller ID is set to display as each extension’s Direct Dial number. You can find the steps to up you settings in the Vonage knowledge base article in the link provided:

https://businesssupport.vonage.com/articles/answer/Vonage-Business-Communications-Maintenance

Admin Portal: A maintenance page will be up, and as such customers cannot login to update their account settings, including purchasing services. If already logged in, the page will redirect to the maintenance page once navigating away from the current page.

Call Recordings will still be processed and stored. Auto-purchases will not complete but will catch up after the maintenance window.

Mobile/Desktop Applications: While the ability to login will not be available during the maintenance window, customers already logged in will remain and continue to have calling functionality.

The Vonage Meetings application will not be available during the maintenance, however, there is no impact to dialing into a Meeting.

gUnify Transfers/Holds: During the database outage gUnify plugins will not be able to transfer or hold/unhold. The team has confirmed the window is over a very low usage period. To be clear this is not related to H2O Calling, and there is no impact expected to call on the H2O platform.
Sep 30, 23:04 UTC
Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.