Update - We have confirmed that iOS app users are not affected by this issue.
Jan 20, 22:05 UTC
Jan 20, 22:05 UTC
Identified - Our support teams have confirmed a bug in the Vonage Mobile App release 8.30 for Android users. When adding a new assignee to a business inbox and deleting the last message in the conversation, it crashes the app and creates a loop that causes the app to continually crash.
If you are affected by this issue, you can uninstall and reinstall the app to stop the looping crash. Users can also opt into the Beta Program and download version 8.31, which has a fix for this issue.
We are targeting the patched 8.31 version to be gradually rolled out to all users between Monday Jan 23rd through Wednesday Jan 26th.
Jan 20, 15:25 UTC
If you are affected by this issue, you can uninstall and reinstall the app to stop the looping crash. Users can also opt into the Beta Program and download version 8.31, which has a fix for this issue.
We are targeting the patched 8.31 version to be gradually rolled out to all users between Monday Jan 23rd through Wednesday Jan 26th.
Jan 20, 15:25 UTC
Fax
Operational
Fax
Operational
Features
Operational
Feature
Operational
Mobile App
Degraded Performance
Mobile App (Android™)
Degraded Performance
Mobile App (iOS)
Operational
Online Account
Operational
Admin User Interface
Operational
End User Interface
Operational
Online Login
Operational
Voice
Operational
Audio Quality
Operational
Dial Tone / Phone Registration
Operational
Inbound Calls
Operational
Outbound Calls
Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.