Update - We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.
Oct 28, 2024 - 17:18 UTC
Identified - Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.
Sep 23, 2024 - 23:18 UTC
Resolved -
We have resolved the issue some Vonage Business customers in Canada had with intermittent 911 call disconnects. If you are still having an issue, please contact us.
Mar 11, 19:10 UTC
Monitoring -
Service is now recovered and we are monitoring. If you are still experiencing issues please contact support.
Mar 10, 01:11 UTC
Identified -
Some Vonage Business in Canada may experience intermittent 911 call disconnects. If your call drops, please immediately redial 911. Our engineers are working with urgency to resolve the issue.
Mar 9, 20:30 UTC