Update - We continue to enhance our systems to mitigate the risk of additional phishing attempts using Vonage services. Beginning October 31, SMS traffic sent to most carriers will be restored. You will receive a bounceback notification for any undelivered traffic. We continue to work with our SMS provider to restore traffic sent to all carriers as soon as possible, but we do not currently have a time frame for when this will be available. We will keep you updated on our progress as often as possible.
Oct 28, 2024 - 17:18 UTC
Identified - Effective September 23, 2024, Vonage is temporarily pausing all US-based SMS messaging traffic for our Vonage Business Communications (VBC) solution. We are working closely with our SMS partner to restore full SMS capabilities as soon as possible. Please check back here for updates.
Sep 23, 2024 - 23:18 UTC
Resolved -
This incident has been resolved.
Nov 26, 15:01 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 26, 12:54 UTC
Update -
We are continuing to investigate this issue.
Nov 26, 12:50 UTC
Investigating -
Some Vonage Business customers may be experiencing issues accessing their online account at app.vonage.com. Our engineers are working to quickly resolve the issue.
Nov 26, 11:23 UTC